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4 results for "Consumer Rights"

A 10-Year Promise, Paint Peeling in Months: Consumer Court’s Berger Paints Ruling Raises Bigger Questions About Warranty Advertising in Nepal

Nepal’s Consumer Court has ordered Berger Jenson & Nicholson (Nepal) and its dealer to pay Rs 12,78,400 in compensation to three consumers after paint promoted with warranties of up to 7–10 years allegedly began peeling and deteriorating within just 6–8 months. The ruling goes beyond three damaged homes, sending a wider message that companies cannot attract customers with major warranty promises and then rely on restrictive conditions or dealer agreements to escape responsibility.

Sep 6

Government Promotes VAT Bills With Cash Prizes, But Complaints Rise Over Bills At Army-Run Petrol Pumps

The government is encouraging consumers to demand official VAT bills through a prize scheme, but complaints have emerged over customers receiving temporary slips at Nepal Army-run petrol stations. The Army says staffing and operating hours create the problem, while the Tax Department says even government-run businesses must follow tax rules.

Aug 13

Private Healthcare To Become 3% More Expensive From Friday As Nepal Imposes ‘Health Equity Fee’

Treatment at private health institutions across Nepal will become more expensive from Friday after the government imposes a 3 percent Health Equity Fee on all service charges collected from patients. The fee will apply to private hospitals, laboratories, nursing homes, polyclinics, medical colleges and other private healthcare providers.

Jul 16

Nationwide Hotel And Restaurant Inspection Drive

The Ministry of Home Affairs has ordered District Administration Offices across Nepal to conduct regular and surprise inspections of hotels and restaurants after complaints about poor food quality and hygiene. The ministry has also directed officials to take strict action against unsafe food practices and set up easy complaint systems for the public.

Jul 1